The management business of service center
We do collectively various after-sale service, such as repair, exchange
and Customer Consulting Support of the repair article when the product
sold.Thereby, the customer is enabled to concentrate only on the sales
and the overconcentration of management resources.
In all processes, We use the customer's name on management, and there
is a method of doing business as if the customers have their original
service center in their companies,or a method of taking all after-sale
services of the products depended on ITC, and a method of establishing
a service center to customer’s companies. and we will customize all in
the form which fits the customer most. Moreover, we accept not only package
commission but partial commission. Please refer to the following about
the details of partial commission.
Customer Consulting office
We
do various processings ,and it corresponds to the right of a buyer increasing
after the Product Liability Law enforcement. Sensitive correspondence
is required these days.,if you take a wrong transaction of the claim from
users,the degree of user’s satisfaction:as a result the customer's image
to your corporate, would be changed by transaction. Moreover,our knowledge
of the structure and constitution of electric products which do not appear
in an instructions manual is also abundant. So we can certainly be dealt
also with a special inquiry. Of course, we can respond to a telephone,
fax, e-mail,any channel, and we will report all to details of the transaction.
(An example of our track record: the Customer Consulting Support such
as an inquiry of CDR-DVD media etc.)
Repair , Exchange survice
There are a series of technical survice of fixing by having a repair
article sent (or exchange)from users, and returning to them when the repair
is finished. Although we believe it the most certain way is to exchange
the article.However, in many cases,products are not out of order and it
is only misunderstands of the manual, or failure by some users.But it
becomes easy to develop into a claim by some cases, even if it exchanges
or become two or more repair., fundamental causes (a user's misapprehension
etc.)will not solve, Moreover, there are some situations;depending on
the contents of failure,will be cheaper by many fixable things and exchanging
them without using parts etc.We check the contents of failure and our
company will return by giving repair, exchange, explanation,according
to it.Our transacton takes cooperation not only with user directly dealings
but also with the store, and the business trip repair organization or
visits to user home such as physical distribution organization construction.
(An example of our track record: Various repair/exchange service of commercial
equipment and consumer appliances (various household appliance article:sounds,
white things, seasonal things, cooking, and cosmetics, electric device.)
Service for recall
Always, when the trouble of goods manufacture is revealed,the urgent
recovery and management may be needed before goods saled or not.Usually,
the domestic arrival goods need some repair works in the country. And
there are inconvenience to routine work in order to work a large number
at short time for delivery. But in our company,we can do urgent transactons
in that case.
(An example of our track record:Article fault of 7000 electrical appliances
1 week for transaction etc.)
The reproduction of new articles service
We have a check and operation work for returned goods by personal reasons
of customers , or defective products etc.In these cases,we will take a
index check, coating exchange and return them to the mrket as a new articles
or new recycled articles. At the same time, it is possible to reuse a
new parts of articles and to use it at the time of repair business.
(An example of our track record : an inner half, although it became returned
goods by the calling-off from goods saled in a mail order route etc,and
half of them resolded in the market.)
Analysis and sampling inspection survice
In order to confirm whether a circuit-problem and a mounting part are
right among the products distribution,we will check the contents of a
mounting part check and circuitry based on a circuit diagram. It is especially
effective if you believe the safety of products is most important. (It
is only a primary analysis, and the final judgment depended on a manufacture
factory)
(An example of our track record: -- for example in case of fire and smoke
from cosmetics apparatus,we will investigate and examine all circuits
and find countermeasures for it.etc.)
Dispatch of engineers to service center
Saving engineers becomes most important for some companies which have
their own customer's original service center.However,it would be a high
cost to employ engineers as a full-time employees.In additon, the staff
management is not easy to control in a peak season or off-peak season.Moreover
when contracting with an individual engineer,it is difficult to clarify
the responsibility at the time of a problem occurring . But if you take
our survise,we can send staff to your service center to work for your
companies.
(An example of our track record: Engineers dispatch to a life electrical
appliance manufacture,a general electrical appliance manufacture.)
In addition
Besides these services above,we also support customers by more different technical services.So,please contact us if you need any support in the after-sale service of your products in Jaoan.Also,we can change the contents of survice or make a new survice system to be more beneficial to you after an arrangement.